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It is difficult to tell the exact date of the launch of Windows Mobile 6 upgrade for the Treo 700wx. Original Message Follows: ------------------------ [ ] Other: __________________________________________________ ________ -----Original Message----- From: Sprint Customer Solutions [mailto:[email protected]] Sent: Thursday, July 05, 2007 AM To: [email protected][Information deleted for privacy/security reasons]Subject: Re: ID# 20070704175333 (KMM34888843I123L0KM) Dear Africia, Thank you for contacting Sprint. of course theyre gonna make you wait for the 800w to get wm6 thats how business works..about time for a new model anyways the 700 series treo is really outdated anyways- no real reason to keep supporting it and doing updates for it the way Palm's business is going lately. I call straight to corporate and deal with their corporate analysts.
However every feed back of the customer is being sent to the concerned department. E-Care Sprint Together with Nextel "Where our customers come first! I understand that you wisjh to know th exact date on which Sprint will be releasing the Windows Mobile 6 upgrade for the Treo 700wx. Time for them to innovate once again I never deal with CS. They are curtious, competent and will bend over backwards to make you happy. I moved on to a Mogul because I figured the 700wx's days were numbered and didn't want to wait for the 800w.
I have forwarded the request to the concerned department and the new phones will be launched soon. Original Message Follows: ------------------------ ================================================== =========== Customer Name: Africia Tarrant Sprint PCS Phone Number: [Information deleted for privacy/security reasons] Account Number: [Information deleted for privacy/security reasons] Form: Ask A Question-Manage Topic: Equipment ================================================== =========== Question: I want to know when Sprint will be releasing the Windows Mobile 6 upgrade for the Treo 700wx. You can bet that Sprint is not going to come out with an update for the 700wx when there is an 800 coming out. i dont know much about treos, but since its a WM device, im sure someone somewhere is working on cooking up a WM6 rom for the treo. With their recent troubles, they sure aren't making much of an attempt to keep customers happy. Move on.i have to agree with above, you were EXTREMELY rude to the CS rep. If i was them i woudlnt even send you a reply to such an email. Just to clarify things: I was not acting in a mean-spirited way towards the e-care rep. All I was looking for was a Yes, No, or I don't know (kind of like the poll that goes with this thread :hee: ) P. No offense klmsu19, but if you want to know about rude customers, try coming to the Radio Shack where I work for a day or two, then you try telling me who's being the rude one. The most popular section is the message board where visitors can read and write messages, ask questions, and get advice about their cellular phone from other users.
Let me assure you that whenever a new device becomes available for our customers, you will be notified through a high profile promotion. E-Care Sprint Together with Nextel "Where our customers come first! ================================================== =========== [ Attachment 1 Type: application/x-pkcs7-signature Name: smime.p7s] So, what do you guys think? If they release WM6 on the 700wx, you wont be as likely to upgrade to the 800wx when it comes out, and I think Sprint is banking on this. You can bet that Sprint is not going to come out with an update for the 700wx when there is an 800 coming out. Here's some more information about the new Treo 800: fi-ev do-rev-a-267549So, what do you guys think? I think you're attitude towards that E-Care representative was completely uncalled for. If i was them i woudlnt even send you a reply to such an email. I think you're attitude towards that E-Care representative was completely uncalled for. and we wonder why reps are so disgruntled sometiems for no reasons, because they put up with rude customers like this before they answer our emails/calls. BECAUSE IT DOESNT EXIST THERES NO WM6 FOR THE TREO 700wx, flat out. All I was doing was telling him/her to just get to the point (which is something that Sprint CS reps tend not to do). :deal: It doesn't matter if customers are rude to you.
Its already been "officially" stated that no prior WM devices were getting upgraded- that every one from now on would be wm6. YES for 6800 coming out, 755w later this year (hopefully) and any other smartphones/PDAs from now onsimply translated, like the Q, "well confirm we are testing it, and were gonna say were working on it, but its not in our best interest to ever really give it to you because were releasing a wm6 755w to give us all your money again." simply, not gonna happen no matter what any CS says. I just remember that they pay my paycheck at the end of the day (ESPECIALLY on spiffs/a commission job) and just to deal with it and not take it to heart because Im the bigger man not acting like that.
Its already been "officially" stated that no prior WM devices were getting upgraded- that every one from now on would be wm6. YES for 6800 coming out, 755w later this year (hopefully) and any other smartphones/PDAs from now on dont give up hope, just wait and see, Im keeping my 700wx till there is no hope for WM6 :)I tried to ask Sprint if they will be releasing Windows Mobile 6 for the Treo 700wx like other carriers are doing for select phones. (You might want to read this post from the bottom) Dear Africia, Thank you for your reply. glad to see you got the 6800Beating a dead dog it seems, but the 750 and the 700wx have the same resolution screen, and there is WM6 roms for it, so there's no logical reason why they couldn't release it for the 700wx.
I appreciate your patience and understanding in this regard.We value you as a customer and thus always wants to take care of your needs and concerns. BECAUSE IT DOESNT EXIST THERES NO WM6 FOR THE TREO 700wx, flat out. Last I heard, it was "Q1 2008" whatever that means. Besides, if the 800w proves to be better, I figure the Mogul would have better resale value then a 700wx....:headbang2Has anyone heard anything recently? If they upgrade WM5 to 6 current users won't upgrade old devices. Sprint was created in January 2002 as a resource for users of Sprint PCS products and services to learn about and share information.I regret to inform you that I cannot promise the exact date of the launch of the new Windows Mobile 6 upgrade for the Treo 700wx . With their recent troubles, they sure aren't making much of an attempt to keep customers understanding was that when Microsoft was writing WM6 that Palm worked with them to get Treo resolutions integrated to the OS. This of course does not answer the original question though ;-)i dont think its the OS that influences people to buy the device. with the upgraded hardware of the 6800, WM6 feels a lot better. i have to agree with above, you were EXTREMELY rude to the CS rep. This whole discussion has been beaten into the ground anyway, people need to move on. Why beat a dead dog here theres 0% chance the new treo with wm6 is already being prepped. We have cll phone reviews, Cellular Accessories, Downloads, PDA reviews, Ringtones, all of the latest Sprint PCS news and information, an area where you can find help in creating a ring tone or custom image for you phone, and so much more.It seems to me that you are right and Sprint (and Verizon) are hoping people will just buy a new phone to get the upgraded OS. Therefore, no WM6 for the treo until it's screen is upgraded. It appear that I was wrong about the WM6 not supporting the 700's resolution.
I’ve had both services in the past and haven’t really had any complaints about either.You know, I have often wanted to approach e Care like that, but never had the guts. Convincing the OP that there is a WM6 upgrade coming and watching the info spread all over the internet.